Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to the CREEK CRUISES Customer Care Team who will process the request. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.

  • Creek Cruises does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.
  • It is not possible to change or modify a special event. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
  • All other date-change requests and amendments are subject to availability.
  • If you make a purchase using a Creek Cruises promotion code, or if you accept a discount or special-offer price during the Creek Cruises checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your booking once your purchase is complete. Creek Cruises may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your booking. However Creek Cruises reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed booking.
  • Pricing & Inclusions/Exclusions

  • Prices listed on the Website are per person, unless otherwise specified.
  • Prices are based on the UAE Dirhams at the time of quoting, converted at the prevailing foreign-exchange rate.
  • Price quotations are subject to change without notice, until a booking has been confirmed.
  • Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
  • Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.
  • Payments & Cancellations

    When you book a reservation for a Product through the Website, Creek Cruises collects your payment information and processes your payment as described below under “Payment Processing”. Creek Cruises accepts the following credit cards: Mastercard, Visa, American Express, and Discover. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Creek Cruises on the credit or debit card statement.

    No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

    Canceling a booking with Creek Cruises can result in cancellation fees being applied, as outlined below. When canceling any booking you will be notified via email or telephone of the total cancellation fees.

    Tour Products & Services

  • If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
  • If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
  • If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
  • The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Creek Cruises websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

    Payment Processing

    Under this agreement, the payment processing services for services purchased on this website are provided by Creek Cruises depending on the type of payment method used for the purchase of services.

    All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

    “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

    Country of merchant domicile is UAE